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  • FAQ


    Below are some of the questions we receive from customers. We try to answer as humble as possible.

    You are required to be 18 or over, to purchase from us. We take it that you abide by this rule.
    Yes, you can order in bulk. You can send us an email through our Contact Us page, with the amount you want to order, and we will get back to you. You can order as much as you like.
    You are expected to make between 300-400% profit, minimum. This is why we cannot be beat in price and quality.
    The cost of shipping is an absolute flat-rate of £4.99, or £6 with an insurance policy.

    £8 for Next Day Delivery – for orders shipped to Mainland UK, excluding Northern Ireland. We cannot ship as Next Working Day to BT postcodes.

    Spend £30 or over on orders in the United Kingdom, and receive free shipping! (£1 with an insurance policy.)

    Europe shipping is a flat-rate of £9.99; Spending £79.99 or more will allow free shipping!

    Iceland shipping is a flat-rate of £20; Spending £120 or more will allow free shipping!

    Worldwide (everywhere else) shipping is a flat-rate of £40; 20 or more items in an order allows half-price shipping!

    The Free Shipping option has to be manually selected on the cart or checkout pages.

    At Bluestar, we have a 48 hour lease time and dispatch on working days only (Mon-Fri), excluding public holidays. Expect to receive your order between 1-5 working days after dispatch, for UK delivery. Most orders are received within 3-4 working days, with the standard delivery and free shipping methods.

    Our Next Working Day Delivery method generally accounts for orders with a finite number of products, and the order must be made before 2:00 PM (GMT) on Monday to Friday, for you to receive your order by the following day. For Fridays, Next-Day Delivery will reach you by the following Monday. Orders with a large number of products, that request Next-Day, are not guaranteed to be delivered by the next day and thus may fall into our 48 hour lead-time due to the extended preparation of the order – this is not for definite, though. However, once prepared, the order will be shipped for next day delivery unless it was made on Friday – you will receive it on Monday, as mentioned above.

    Please note: with our Next Working Day delivery method, we cannot guarantee the order to be delivered by the next working day, further mentioned in our Terms & Conditions.

    Our Saturday Delivery method is for orders made on Friday, which are needed to be received by the next-day on Saturday. The price is higher due to it being a special delivery method. The same constraints as our Next-Day Delivery method for a large number of products apply to this method, too. However, it will be received on Tuesday instead due to the final preparations and shipping of the order on Monday.

    A ‘completed’ status order does not mean that the order is sent; it is to tell you that your order is ready to be dispatched within our 48-hour lease time – this rule applies to standard deliveries, generally.

    Nearly all orders are sent on recorded delivery, so they can be tracked. If a tracking ID is requested, it can take up to 48-hours for you to receive it.

    Please note: under different circumstances additional delays may apply. In such cases, the company can not be liable for any losses caused by the delay of the shipping process.

    If you have chose the Insured delivery option, when the order was made, we will attempt to send out the order once again, for free, after confirmation, to make up your losses. If you chose the Uninsured delivery method, we can still try our best to track the products/order, but cannot compensate you if they cannot be found. You will have to pay for the whole order again. Next Working Day & Europe/World orders are automatically insured.
    All our range are supplied in pre-packaged 10 x 10ml bottles, or plastic jerrycan containers of variable sizes (100ml, 200ml, 500ml, 1litre, 2.5 litre, 5 litre, 10 litre, 25 liter). They all come with labels and warnings.

    Note: Our 0mg prepackaged e-liquid may not come in branded boxes. Yet, the bottles do come labelled.

    We will apply glue to the tops of some of our bulk e-liquid containers as a safety measure from spillage incidents. The glue is very easy to remove. Simply pierce the glue with a scissor and then peel off the rest. There is no need to hack-saw the cap off!
    10ml samples in 0mg are £2 each with free UK shipping. All samples can be customised in terms of their PG/VG ratio.
    Such problems affect 1%~ of our customers. If you are having these problems, please use another web browser to make your order to resolve the problem.
    We do not accept returns for subjective reasoning, as well as many common reasons, due to the nature of our products. I.e., reasons such as the description not matching the taste of the product – isn’t qualifiable. This is why we supply single 10ml samples, for a small cost. A likely case we accept returns are, for example, if the wrong order/product was sent. However, please email us and we can decide depending on the situation.

    If a refund or exchange was authorised, for an order that was not wrongly sent, all payments made to ship the products back to our return address will be covered by you. We do not reimburse returns in the form of payment. We may, however, supply you with a discount coupon upon your next order.

    As a customer on our website, you are responsible for knowing the laws of your land in relation to what goods can and cannot be imported by law. If your order is suspected as being classed as prohibited or dangerous by the border control/clearance office of your country when shipped out, any loss incurred if the goods are destroyed due to the examination failing, will not be compensated in anyway – as mention in the Terms.
    We have a 0mg nicotine-free alternative. This must be selected on the specific product page before adding the item to the cart. Each e-liquid is available in either 0mg (nicotine-free), 12mg, 18mg or 24mg nicotine concentrate, unless you leave a note for a customised strength e.g., 3mg or 6mg. Click here to see the effects of nicotine.
    You can leave a note on the checkout page, for lower nicotine strengths. i.e., 3mg from 8mg. However, you must checkout with 8mg, 12mg, 18mg or 24mg strength products, as 1mg – 24mg products are the same price.

    The nicotine strength change requirements cannot be fulfilled for our Ready Packed 10 x 10ml Box-Sets. However, we do provide 80% VG box-sets in 0mg, 3mg & 6mg.

    All e-liquids are mixed at 70/30 PG/VG, unless stated otherwise by leaving a note with your order. Our PG & VG are the highest USP/BP grade.

    Feel free to leave a note on the checkout page, for a customised PG/VG mix.

    The PG/VG change requirements cannot be fulfilled for our Ready Packed 10 x 10ml Box-Sets. However, we do provide 80% VG box-sets.

    The prefered way to contact us is by email, or through the form on the contact page. We have a rapid response service and will get back to you regarding any matter that does arise.
    None of our products contain any sort of oils. All ingredients are mixed from pure ingredients that are PG/VG compatible.
    On some occasions, we use food-grade approved artificial colouring in liquid form, to make our e-liquid stand out from the rest. (None-oil and tasteless). They are completely safe.

    We do not always send our e-liquid coloured, so for colouring related queries we request that you leave a note upon checkout.

    Our alcohol branded e-liquid does not contain any trace of ethanol and is completely safe for vaping. It is only a flavour.
    Cannabis e-liquid is legal as it’s only flavour. Real cannabis is not used as that would be against the law. The images are there to only gave you a rough idea.
    All our products are completely safe for consumption in respect to any lifestyle choice, race or religion. We do not use any illegal ingredients or animal products. We can supply you proof of this if needed.
    We are e-liquid manufacturers; thus, we cut out a lot of the cost, and since we have such a huge supply of ingredients and e-liquid stock, we can sell bulk at lower than wholesale prices. It would cost a lot more to order from countries that supply low cost ingredients, as most of our competitors do, and the quality wouldn’t even come close.
    They are absolutely fantastic! We have shipped thousands worldwide and have had many happy customers. Many of the premium e-liquid brands in the UK, as well as the world, use our liquid with their branding.


    For any other information, please see our Terms of Service page.