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  • Terms of Service

    Terms of Service (ToS)

    Below are our Terms of Service, which you wholly abide by upon purchasing our products from this site, or if we have set the order up for you. We will assume you are fully aware of its implications, as you cannot place an order without agreeing to these following terms:

    Data, Information & General Conditions

    We believe you are fully aware that any data (including but not limited to product descriptions), on this website, may not be currently accurate or up to date.

    All enquiries and questions are to be forwarded to [email protected] only.

    We may use your email address for email marketing purposes, such as sending out newsletters to you, on occasion. Your data will not be handed over to any third-parties.

    Our Products

    Bluestar e-liquid only contain any of the number of the following ingredients: Propylene Glycol (USP/BP grade), Vegetable Glycerin (USP/BP grade), Flavour (food-grade), Aqua (AVG), Herbal Extract (food-grade), Nicotine (exempt in 0mg). The label on the products will show one or more of these ingredients. Our e-liquid do not contain any unapproved, illegal or dangerous chemicals or oils such as: Stevia, Sucralose, Acetoin, Acetyl Propionyl or Diacetyl.

    Bluestar strives to offer you the best quality of products, at all times. For this reason, we continuously refine our strategy as well as our ingredients, as we always listen to your lovely feedback. Therefore, our ingredients, or the supply used, may not always be the same as we may have sourced higher quality ingredients this time around, than previously. We can, however, proudly say that with each refinement, the overall product is much better. Additionally, product images may vary from the product description.

    There may be labelling errors on the products; however, we will confirm the actual contents once inquired about. This is not a basis for an exchange or refund, unless the wrong products were sent.

    All our flavour concentrates are currently PG based. Due to this, higher VG mixes of e-liquid may seem slightly less viscous than usual, once set. We expect you to add more VG and dilute the flavour of the e-liquid, if you are not satisfied, as we will not send e-liquid with a less than recommend flavour percentage.

    Menthol-type flavours may crystallise in cold climates or under certain conditions. This is a natural processes, and is very common. The process can be reversed by placing the e-liquid bottle in warm/hot water for a few minutes.

    All bulk e-liquid should be steeped upon delivery, for a much better vaping experience.

    Our bulk e-liquid may come with food-grade colouring, for added effect. An order note must be left if you would not like colouring in the mix.

    Our e-liquid is not a smoking substitute, or a cure for smoking related addictions.

    Custom Mixes

    If you would like custom PG/VG values (30% PG / 70% VG etc) for our bulk e-liquid or unflavoured bases, or lower nicotine strengths (1mg, 3mg, 6mg etc), please make sure to checkout with 8mg, and leave a note in the box on the checkout screen.

    1mg-24mg is the same price – your order will not be sent with nicotine if you checkout with 0mg.

    We require you to leave a note, as we cannot always be available in time to update orders if a note is not left during checkout.

    Failure to leaving a note could result in your order being sent as default. Once an order has been set to completed, we can no longer update the order. You will not be able to claim a refund or exchange.

    Be sure to mention the PG/VG specifically with the numbers (e.g., 30% PG / 70% VG, instead of 30/70), and not just the numbers, or the order will be sent on our discretion. No changes or refunds can be made if sent incorrectly due to this negligence.

    Refunds and Exchanges

    Our Refund & Exchange policy is concrete, and we have a zero-tolerance approach regarding it – you wholly agree by all that is mentioned.

    Please note, you are only insured for losses on the Insured shipping options. We will NOT compensate any product losses occurred during transit or delivery, without you choosing an Insured delivery method, upon checkout. More information can be found on our FAQ.

    Insurance on delivery covers the following:-

    • Package has been lost in transit, and this is clearly evident on the tracking status.
    • Package has leaked excessively or been crushed during transit, and there is evidence.
    • Package was not delivered to the correct address that you input, in the shipping section on checkout – and package was never received thereafter – we will inquire with the courier and resolve the matter.

    Insurance on delivery does not cover the following (including EU & worldwide orders):-

    • Package was stopped in customs/destroyed/sent back.
    • Package was sent to another shipping address that you input incorrectly on checkout.
    • Package was sent back to us after the courier reattempted delivery a number of times. You are responsible to be in at the time of delivery. You will be charged a re-delivery fee.
    • Package has missing items, and this is evident from the package per se being opened/ripped during transit – and you have already signed for the package, regardlessly.

    E-liquid is a product that is consumable, and for this reason it cannot be refunded or exchanged, once purchased, unless for reasons stated in a specific tab on the FAQ page. The same policies apply to our nicotine, PG, and VG products, as well as all our liquids.

    As a customer, you are responsible for knowing the laws of your land. If your order is suspected as being classed as prohibited or dangerous, when shipped out to your country, any loss due to the destruction of the goods will not be compensated in anyway by Bluestar. However, we will try our utmost best to increase the chance of success for delivery.

    Our Free Delivery option is an incentive, and not a fixed feature of the site. It is not automatically applied. You are responsible to choose the free shipping option from the drop down on the checkout screen, if eligible, as we will not be able to confirm to a shipping refund if you checkout with paid delivery for an order that could have been sent as a free delivery.

    If any refunds or exchanges are made, you as the customer are solely responsible for sending the products back in their unused form to the return address we provide you, upon our agreement, and you will also pay the whole return shipping cost. In compliance, we will either exchange the products and send them to you free of charge, or we will offer you a refund — may that be a partial refund, or full refund — depending on the state of the products when we receive them back.

    Note: We cannot attend to any product circumstance (refund, exchange, missing item inquiry) that is brought forward after 28 days from when the order was made.

    Couriers & Shipping

    The courier services we use have delivered orders without a problem, anywhere in the world, in most cases. If any problem comes to light, such as the packaging clearly been opened/ripped and then taped back up, or a few products seem to be missing during the shipping due to the delivery driver/company, we will not attend to any of the circumstances if you have already signed for the package.

    We always weigh each product and calculate the total weight of the order before shipping. So, we are always aware of what we ship out.

    Additionally, we may need to provide extra information to the couriers such as phone numbers, for delivery purposes.

    Next Working Day Delivery must be made before 2:00 PM (GMT) on Monday to Friday. For Fridays, Next-Day Delivery will generally be received by the following Monday.

    All orders can fall into a 48 hour lead time, including those that are Next Working Day. We will not be held responsible if an order is delivered late, if we sent it on time, within 48 hours – or if we shipped out a Next Working Day order on the same day, and it fails to deliver by the next day. If the site is having issues, and we cannot access your order for processing in time, the order will be sent out the following working day as next day – if the site is back up. We will only agree to refund the Next Working Day shipping charge of £8 (£3 for orders under £30), if the the order is delivered after 48 working hours, past our lead time.

    We cannot ship as Next Working Day to BT postcodes (Northern Ireland).

    If you wish to cancel your order after it is sent, we cannot send a refund until the item is on its way back to us – which will be evident by the tracking. Moreover, we will be required to contact the courier and get a confirmation, which may take up to 48 hours on working days.

    If your order was not delivered due to no one in the residents being in to sign for a package at the time of delivery, and the parcel is then returned back to us, you will have to pay the full shipping cost again, as this is solely your responsibility to be available at the time of delivery.

    Bluestar will not be held responsible for how the courier handles the parcel, or where they leave it alternatively, if no one is in to sign for the package. We will, however, provide an excellent service and try to sort out any problems that arise.

    The process of contacting a courier regarding a missing parcel may take up to 72 hours, on working days only. During this time, we cannot process any refunds until the investigation is complete. You are expected to comply with protocol, in order to take things further and sort out any problems that arise – with your compliance, we will be able to come to a solution collectively.

    We may need to ship an order in multiple packages, due to restrictions with couriers and countries. Certain items maybe shipped separately, from another source.

    If it is your first order, or you live in a complex such as a flat, we recommend you to insure the delivery.


    E-liquid & nicotine should be stored in a cool dark space, and must not be exposed to direct sunlight and high temperatures for long periods of time.

    Once opened, e-liquid may seem to darken or discolour after time – bear in mind that this is natural oxidation, and does not affect the quality of the liquid.


    All trademarks used on the website are only used to give an idea of the flavours of the e-liquid. We are NOT endorsed or in association with any trademarks/brands, unless specified clearly.

    Age Restrictions

    Our products are not suitable for anybody under the age of 18.

    Living document

    We reserve the right to change our terms & conditions at any time necessary. It is your responsibility to visit our terms & conditions page on a regular basis as a customer, in order to agree with them. You are also required to agree with our terms & conditions upon checkout, and this will form a formal legal contract with us with your full knowledge of doing so. If you believe our terms & conditions are not fair, you should NOT agree to them when making a purchase or using our website.

    Our Rights

    As a company selling goods and services, we reserve the right to cancel an order or ban a customer at any point in time without reason. This is our right as a seller and should be honoured by our customers. There may also be pricing errors on our website, from time to time. Please note that we have no obligation to honour incorrect prices. If a payment has been cleared, and we decide not to honour the order, a full refund will be provided.

    Cancelled orders or on-hold orders could be deleted at any time, if they have not been paid for or we have not been made aware of them.

    Warnings & Nicotine Safety

    Keep e-liquid, pg, vg, and nicotine fluids in a safe place out of reach from children – as the nicotine amount in our selective products could cause serious harm, so medical assistance must be sought immediately if so.

    Nicotine in its pure form (1000mg/ml~) is a poison. We proved a maximum amount of 72mg, as a single product, that should be diluted before use. However, it should still be treated with the greatest amount of care. Our bulk e-liquid products contain a maximum amount of 36mg nicotine, yet should not be abused.

    Some flavours are commonly known to crack some e-cig tanks, regardless of the manufacturer. It is a rare occurrence, and does not happen often. If this occurs, Bluestar will not be held responsible.

    Avoid all contact with eyes and skin, if this occurs wash immediately with water. Do not ingest, if swallowed seek immediate medical attention.



    Using any of our products is solely the responsibility of the individual. Bluestar will not be held accountable for loss of earnings at any stage.

    We accept no responsibility, or liability, for any injury or even in the worse case a fatality arising, as a consequence. All product use and consumption is done at the customer’s own risk.

    It is estimated that 1 in 10 people are slightly sensitive to Propylene Glycol (PG). Bluestar will not be held responsible if any allergy symptoms occur, and you use our products wholly knowing that our e-liquid and flavouring concentrates contain PG.

    By making a purchase, you agree to be bound by the whole provisions of the agreement between you and us. If you do not accept these provisions, you should not place an order.


    For any further information, please see our FAQ page before contacting us.