Certain email clients such as Hotmail, Outlook and Live may parse emails directly into your junk/spam box – as these have overly-strict filters enabled.
You can use the live currency converter located on the bottom of the Cart or Checkout pages, to work out how little it is costing you in your local currency.
United Kingdom – (1-5 Working Days)
Economy Delivery: £3.99 flat-rate.
Free Shipping: On orders of £35 or more.
Europe – (3-10 Working Days)
Economy Delivery: £9.99 flat-rate.
Free Shipping: Orders of £100 or more.
Iceland – (3-10 Working Days)
Economy Delivery: £14.99 flat-rate.
Free Shipping: Orders of £120 or more.
Rest of World – (3-15 Working Days)
Economy Delivery: £39.99 flat-rate.
Free Shipping: Orders of £200 or more.
The Free Shipping option has to be manually selected on the cart or checkout pages. No refund can be applied if you paid for shipping, and could have checked out with free shipping.
A ‘completed’ status order does not mean that the order is sent; it is to inform you that your order is ready to be dispatched within our 48-hour working day lead time.
We have a 48 hour working day lead time, which all orders can fall under.
Nearly all orders are sent on recorded delivery, so they can be tracked. If a tracking ID is requested, it can take up to 48-hours for you to receive it.
Please note: under some circumstances additional delays may apply. In such cases, the company can not be liable for any losses caused by the delay of the shipping process.
We used to supply pre-packaged box-sets of 10 x 10ml e-juice, 10 x 30ml, and wholesale 20 x 10ml loose clearance e-juice. However, these are now end of life items and will not be back in stock.
If a refund or exchange was authorised, for an order that was not wrongly sent, all payments made to ship the products back to our return address will be covered by you. We do not reimburse returns in the form of payment. We may, however, supply you with a discount coupon to use with your next order.
The PG/VG change requirements could not be fulfilled for our Ready Packed 10 x 10ml Box-Sets. However, we did provide 80% VG box-sets.
0mg e-liquid in any size are exempt from TPD compliancy, so feel free to purchase our non-nicotine products with confidence. Individual items that do not contain nicotine, such as: flavourings, PG and VG are also exempt from the Tobacco Product Directive.
Our new 10ml tamper evident dropper bottles will comply with TPD standards.
Our e-liquid do not contain any unapproved, illegal or dangerous chemicals or oils such as: Stevia, Sucralose, Acetoin, Acetyl Propionyl or Diacetyl.
We do not always send our e-liquid coloured, so for colouring related queries we request that you leave a note upon checkout.
For any other information, please see our Terms of Service page.